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Terms & Conditions

Payment

We accept Delta, Maestro, Mastercard, UK Maestro, Visa, and Switch. All prices & transactions will be carried out in Sterling (GBP). We will not charge you for any goods until they are dispatched.

Credit Card Security

All credit card numbers are encrypted when the order is placed using 128 bit encryption and they are only decrypted after they reach us. They are not held in clear text on any website.

E.& O.E.

Guarantee & Returns Policy

If you are not entirely happy with your purchase, we will exchange or refund in full, excluding carriage, provided that the items are returned within 14 days, unused and in their original condition. Any packaging must also be in the same condition as when received.

If you return goods because they were ordered incorrectly or if clothing does not fit, then you will pay the return postage costs. If you would like us to replace the goods with another size or colour, we will charge carriage on the replacement.

If you return an item because it was faulty when it was delivered, we will refund your postage costs for returning it to us. Please check with us before returning any goods as we will only refund the basic postage charge.

Delivery Costs

For information on our delivery charges, please visit our dedicated Delivery page for more information.

Tax Charges (VAT)

All products are listed ex VAT, with 20% VAT applied automatically to your order on checkout. If you are ordering from outside the EU you do not have to pay VAT. This will be subtracted automatically at the checkout.

Import duty or tax on orders outside of UK and EU

Please note that if the delivery address given on an order is outside of the EU an import tax may be payable upon receipt of the goods. The amount payable depends on the destination and may be subject to change. These payments are the responsibility of the customer and we accept no liability for any payments which may be due.

Orders for customers within the EU

On January 1st 2021, the UK and EU ratified and implemented a Free Trade and Co-operation Agreement, which has resulted in a change in the way the UK and EU do business.

As a UK manufacturer, all Fendequip products are 100% UK origin, which means Zero Tariffs and Zero Duties to all customers in the EU.

For further information, please see the image below or visit https://fendequip.com/faqs/uk-eu-free-trade-deal/

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